Privacy Policy

At Lehved, secure management of personal information is of the uttermost importance, as we are strongly committed towards ensuring great protection of all personal information. We take extensive measures to incorporate high security protocols in all aspects of information handling in regards to: the collection, the use of information, strict accesses, keeping updated, maintain accuracy, secure electronic and physical storage, data quality, and disposal manner.

Lehved is bounded by the National Privacy Principles (NPPs) as stated in the Privacy Act 1988, and we are committed to conformity. All staff members are educated about the NPPs and recognize the severity of information management. We train all staff members to actively take all steps reasonable to ensure that any information we use must be of high quality. This reducing unnecessary error, misconceptions and misuse of information, to ensure that customers receive the best service and value added towards participating in our business.


Why do we collect the information?
Personal information is only used for the purposes of processing orders and informing customer of events and promotions. We do not collect any other information that falls outside of these two realms. We also do not collect more information than is needed.  

Only qualified, security trained individuals have access
Only selective individuals with a direct need to use customer information for order processing has access to personal information. All other staff members, whom do not process orders, have not access to the information. All Lehved staff members are made aware of the severity of information security and management.

Disclosing personal information is prohibited
Lehved does not disclose any information whatsoever to any third party outside of Lehved. No information is ever shared, sold or rented to any other individual, company or entity without the written consent of the customer.


Customers have Access
Customers always have open access to their profile, account and information upon request. We respect an open relationship with the customer with no closed doors to information that directly concerns them. Lehved has strict commitment to ensure that personal information is not loosely shared. We must know exactly who is requesting the information before disclosing. We firmly verify the individual’s identity before allowing access to their information. Any information of poor quality will not be accepted as sufficient evidence to verify identity.

Security and management of personal information
Lehved has strict policy towards how information is used and stored. Whether the information is in a physical form (documents, storeroom, cabinets, hard drives, computers, discs) or electronic form (database, programs, files), it is secured will numerous coded locks and passwords to restrict undesired access.


Collecting information
The information collected by Lehved is primarily direct from the customers themselves, by means of registering on the Lehved website, completing forms, emails from customers, telephone conversations, face-to-face meetings and interviews. We recognize that information from outer-parties other than the customer themselves is of no use to us. Lehved only uses information that is confirmed, verified and hold great quality.


Ensuring high information quality
Lehved proactively takes all reasonable steps to ensure that information collected is of high quality, correct, complete and accurate. If we are in doubt, we will inform the customer and confirm before proceeding with the process. 


What information is retained?
The type of information retained by Lehved are primarily; contact information (such as your name, address, email address, delivery address, telephone and fax number), and course information if you apply for the Lehved Student Discount. Our website also analyses statistical information about visitors to the website. This is general information from the use of cookies that does not identify users of our website. All visitors who use our website are unidentifiable and anonymous.


Safely disposing information  
Any information in any form; documentation, paper, discs (CD, DVD, tapes, audio, other equivalent) is never disposed into the garbage. It is always cascaded and disposed properly by means of shredding, compacting and/or set ablaze, and then disposed of in a safe manner that retains confidentiality of all information. All outdated or obsolete information in an electronic form is securely deleted and destroyed. Any unused equipment or electronic accessories that previously contained stored information (such as hard drive, on disc, USB or equivalent) is formatted and then destroyed.


Contact Us
We encourage any questions and correspondence regarding our Privacy Policy or the manner in which we manage and handle personal information. If you also wish to have request access to your information or make amendments, please feel free to contact us at:


Lehved
PO Box 422
Darlinghurst NSW
Australia 1300

Or email us at:
admin@lehved.com.au



You can obtain further information about Australia’s Privacy laws, the National Privacy Principles and the Privacy Act at: http://www.privacy.gov.au 


Updates to this Policy
This Privacy Policy may be reviewed from time to time to account for amendments in laws, technological change, operational variations and environmental differences. Any changes will always conform to the Privacy Act 1988.

Document Issue: 4th August 2008